Secure Payment System

Payment Process

The payment processes for reservations made through the TURLABIO platform are carried out in a secure, transparent, and controlled manner for both guests and hosts.

For reservations made via the platform, payments made by the guest are collected under TURLABIO’s protection once the reservation is confirmed and are not transferred to the host before the start of the stay. The guest’s payment is securely held within TURLABIO **through secure payment systems and remains protected until the accommodation begins. ** Payments made by the guest are collected through secure payment systems and held in the system until certain conditions are met.

Payments to the host are processed after the guest has officially checked in and the accommodation has started. The confirmation that the stay has begun without issues is taken as the basis.

Hosts can track their earnings via the “Earnings” section in their user panel. This section provides up-to-date information about completed, pending, and processed payments. The displayed data includes reservation amount, service fees (if any), net earnings, and payment status.

Each payment related to a reservation is transferred to the host’s registered account after the guest’s check-in date has started and all system and operational checks are completed.

TURLABIO reserves the right to reasonably delay payment transfers in cases deemed necessary, including security checks, verification processes, fraud prevention, technical reviews, legal obligations, or disputes between parties.

The platform may work with third-party payment service providers. TURLABIO is not responsible for any delays or disruptions caused by technical issues or financial infrastructure.

Both the host and the guest agree to comply with all payment procedures and conditions set by the platform.